Human support

Roni handles the work end to end. Bring our team in whenever you need a person.

Private data stays under your control

Only approved members of our own EU/EEA team can help. We record who accesses what, for which request, and until when. You can revoke access at any time.

Before sharing support content, we need your executed service agreement, data processing agreement and human-support schedule on record.

Your account contact will arrange the agreements and record the signed versions. Human data access is closed until this is complete.

Ask for a person

Request help and we’ll alert our team. You can follow the request and talk directly with the person who steps in.

Keep humans involved

Want more frequent human involvement? Turn this on to ask our team to follow your conversations and review deliveries as work progresses.

Off by default. This authorizes our EU/EEA team to follow the ongoing support conversation for up to 30 days. Workspace documents and other conversations require separate sharing. Turning it off revokes that ongoing access.

Your requests

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